Fixed Operations Growth Expert

* Cummings Auto Group *
I-10 Toyota – Toyota of San Bernardino – Subaru of San Bernardino – San Bernardino Mitsubishi
———————————————————————- Improved Departmental Profit by 15-30% at each store.
Improved Service Customer Retention from
31st to 18th in just 14 months @ Toyota of San Bernardino.
Improved Toyota Care redemption to Top 10
Improved CP RO Count/CP Labor by 15-30% at all stores.
Improved Tire Sales by over 💯%

* Universal City Nissan *
# 1 in Customer Pay Labor Sales in the USA
for Nissan Motor Sales for 7 years in a row

* Penske Toyota Rancho Santa Margarita *
Ranked # 2 for Service & Parts Satisfaction
Index in the LA Region for 2 years in a
row out of 76 Toyota dealerships

* Claremont Toyota *
Increased Customer Pay Labor Sales over 💯% in under 5 years.
Ranked 45th in the USA for CP Labor out of 1200 Toyota dealerships.

* Carson Toyota *
Top 10 for Customer Retention – 2014
#2 for % increase for cp labor/parts-2014
#2 for % increase for cp labor/parts-2010
#3 for an increase in cp labor-2011
300% increase in tire sales for 2010
140% increase in tire sales for 2011

* Puente Hills Toyota *
Increased Customer Retention by over 10%
while the average LA Region Toyota dealer
went up only 3% in the same time period.

Started up 2 brand new dealerships and one remodel successfully.

* Awards & Certifications *
Ten Time Service Excellence Award
Multiple Time President’s Award Winner
Multiple Board of Governor’s Award Winner
Toyota Certified Master Service and Parts
Director
Toyota Express Maintenance Certified